Quectel AI Service Robot Solution

At the World Artificial Intelligence Conference 2025 (WAIC 2025), Quectel Communications released its overall solution for AI commercial service robots, marking a new step forward in the intelligence of service robots. The core objective of this solution is directly aimed at enhancing the practical service capabilities of robots, enabling them not only to precisely perform tasks but also to understand and respond to complex demands, truly achieving a leap from “mechanical executors” to “intelligent service providers”.

The core of the plan lies in the synergy of the four major modules:

AI Chassis Controller CR01 – “Smart Hub” : This is the key for robots to “recognize their way”. The CR01 (model QSM560DR) is equipped with liDAR and Quectel’s self-developed visual positioning algorithm, endowing the robot with powerful environmental perception capabilities. This enables it to independently complete mapping, path planning, and automatic obstacle avoidance in various environments such as hotels, offices, and exhibition halls. The Qualcomm QCM6490/QCS6490 octa-core processor and Adreno™ 643 GPU it is equipped with provide strong edge computing power support. Another highlight of it is its outstanding connection capability, which supports 5G (NSA/SA), 4G/3G, Wi-Fi 6E & DBS, MU-MIMO and Bluetooth 5.2, and integrates a multi-constellation GNSS receiver to ensure that the robot is “always online” and accurately positioned.
AI Computing Power Board AR01 – “Super Brain” : Responsible for enabling robots to “chat”. The AR01 (model QSM882GP) is the core with high computing power, equipped with a Qualcomm QCS8550 octa-core processor, Adreno™ 740 GPU and up to 48 TOPS of NPU computing power, providing a solid foundation for complex voice interactions. It has built an innovative collaborative architecture of “end-side intelligence + cloud-based large models” : It not only supports the private deployment of edge-side models to ensure data security, but also seamlessly integrates with cloud large models such as DeepSeek, Tongyi Qianwen, and LlaMa for enhanced intelligence. Combined with Quectel’s advanced multi-microphone array pickup technology and full-chain audio algorithms (voice detection, echo cancellation, noise reduction, wake-up, voiceprint recognition, and sound source localization), even in noisy environments, Robots can also clearly “understand” instructions, significantly optimizing the interactive experience.
AI Human-machine interaction tablet P1 – “Smart Window” : The P1 tablet offers users an intuitive non-voice control interface, such as precise control of the robot chassis and opening of the cabin door, etc. Based on the Unisplendour Unisoc UMS9621S platform, it performs exceptionally well in connectivity, AI computing power and multimedia performance, ensuring smooth interaction.
Deployment Tool Suite: This self-developed tool set by Quectel can be installed on P1 tablets or PC terminals, greatly simplifying the development and debugging process of functions such as robot mapping, navigation, and path planning, and accelerating the implementation of customer projects.

The core advantages of the solution: deep collaboration and flexible customization

The “edge-cloud collaboration” architecture: The edge-cloud intelligent collaboration supported by AR01 is a key highlight. It not only intelligently allocates computing resources but also integrates the security of local processing with the powerful capabilities of large cloud models, truly endowing robots with “minds”.
Highly modularized and customized: Customers can flexibly choose one or more modules from CR01, AR01, and P1 based on their specific scene requirements, and Quectel provides targeted solutions. Meanwhile, Quectel offers modules of different platforms and computing power levels, which can meet the needs of both high computing power scenarios and those that focus on cost/power consumption.

The application scenarios are extensive, and the service capabilities have been comprehensively upgraded

This solution has demonstrated strong capabilities in three major scenarios:

Business services: In shopping malls, hotels, restaurants and other places, robots can take on the roles of sales assistants, receptionists and waiters, providing considerate services.
Item delivery: Efficiently complete express delivery, takeout and internal enterprise material delivery, precisely deliver along preset routes, and reduce costs.
AI intelligent customer service: By leveraging the NLP capabilities of large models, it can respond quickly to inquiries and complaints, significantly enhancing service efficiency and quality.
Its potential also extends to areas such as lawn mowers, driverless vehicles, and industrial machine vision.

Quectel’s COO Zhang Dong emphasized that this solution enables robots to achieve “precise route recognition” (CR01), “natural chatting” (AR01), and “intuitive interaction” (P1), enhancing service capabilities from merely “completing tasks” to a deep “understanding of needs” level. Quectel will continue to optimize its solutions, promote their implementation in more industries, drive the transformation of service models through technological innovation, and make intelligent services accessible.