Frequently Asked Questions

What is Movingcomm Technology?

Movingcomm Technology is a high tech company located in Shenzhen, Guangdong, China. It focuses on wireless communication devices development and solutions. It also a manufacturer who has a strong development team to provide one-stop solution to you and help your idea to become a actual product. Movingcomm Technology has well connections to customers in countries around the world who keep us perform greater achievements in the coming years.

Where is the Movingcomm Technology office?

Movingcomm Technology office is located in a high-speed development city - Shenzhen, Guangdong, China. You may go to our contact page for more information of our office location.

What kinds of products can Movingcomm Technology do?

Products that Movingcomm Technology does in wireless communication comes in 5 product types:
1. Business Routers
2. Industrial Routers
3. DTU
4. Vehicle Routers
5. IoT (Internet of Things)

Movingcomm Technology provides product customization and mass production as well. We can help you to design and manufacture regular / irregular products.

What is the highest RF transmission power of wireless in your product?

Typically there are two types, normal types with RF transmission power does not exceed 20dBm, high power types with RF transmission power up to 30dBm.

Do you have any router can support 48V PoE as power input?

Our high end model do support 48V PoE. Mostly you can find in our embedded wireless board, indoor AP/Router, and outdoor AP/CPE.

What 4G Bands can your product supports?

For those our products that come with cellular feature can support cellular version for internetional markets as the following:。

Euro / Asia Region
LTE FDD - B1, B3, B5, B7, B8. B20
LTE TDD - B38, B40, B41


Oceania Region
LTE FDD - B1, B3, B4, B5, B7, B8, B28
LTE TDD - B40


North America (AT&T) Region
LTE FDD - B2, B4, B12


Any doubt about cellular bands, please contact our sales rep. to assist you.

I am interested to one of your product, can I get/purchase a sample?

We can provide a sample for test and evaluation purchase before bulk orders. Our samples are divided into three types:
1)Inventory Sample: A sample from our ready samples in our inventories and as its conditions. It subjects to sample types and quantity available by that period of time.

2)Customized Sample: A sample from our ready samples in our inventories and add some upgrade or customization to meet at most your requirements. It is only applicable when a sample is upgradable/customizable. It subjects to sample types and quantity available by that period of time.

3)Development Sample: A sample from a product development. It is a sample or prototype produced according to your product requirements that done in a product development project. Usually a limited number of samples / prototypes produced to complete the development project.

How do I purchase a sample?

Please prepare your requirements and send an email to sales@movingcomm.com or phone call to 0755-2312-5215 ext 999 or 820 for your enquiry

We will reply you within 12hr to confirm your specified requirements.

How do I know a sample purchase is confirmed?

First of all, our sales rep. will discuss with you about your requirements and available samples. You will get to know what a sample we can offer to you. After confirm a sample, we will issue a PI for you to make the payment. Most of the time sample purchase is done via email or fax.

In what currency do you quote for a sample?

We quote USD for all international orders. Price terms EXW Shenzhen. If you want us to handle shipping for you, please provide your all shipping address so our sales rep. and then our sales rep. will quote you shipping charges.

Is sample free shipping?

All samples we quote is excluding shipping. You can assign a forwarder to pick up from us or we can help to ship to a shipping address with shipping fees chargable.

I want to make one model of wireless router as for my product. Do you provide OEM or customization service?

We are a manufacturer who has many year of development and manufacturing in wireless communication devices. We own a development team and factory in Shenzhen, China. It is our strength to provide one-stop service from product design to mass product production and keep your free of hassle. Regardless what wireless product types to design or build, you can start OEM or customize product project with us.

I have my own brand. I want to packaging my product with my own logo, packaging, label and others OEM accessories. Is this possible?

It is possible. Our customization service includes logo, packaging, label and other things for your marketing. All customization are chargable items seperately.

What is minimum order quantity (MOQ) of your product?

Basically, our MOQ is 500pcs - 1000pcs. This is minimum quantity to start a production of a product.

How many week does a production take when I place an order?

Our standard production lead time is 4-5week in average (at least 30days). Due to key components lead time is vary from time to time and some product customization have different lead-time, an actual production lead time (production time) will be confirmed upon your order.

How much do I have to pay in order to start my order?

In normal circumstance, 30% - 50% prepayment confirmation is required to start a production. Full balance payment must be paid before deliveries.

How many payment method can you accept?

We accept T/T payment for bulk orders. For small amount payment, Paypal is preferred.

How do you deliver a sample?

Normally, we will help to ship out sample by including shipping charges for a sample. The shipping method is usually by AIR Freight.

How do you deliver bulk order goods?

Our delivery term is EXW Shenzhen. Other than that, a delivery can be done according to a sales contract both parties agreed and signed.

What is the product warranty for a bulk order?

Movingcomm Technology provides 1-year limited warranty for all bulk product deliveries and provide RMA support according to our warranty terms in a sales contract.

Do a sample enjoy a warranty?

Our samples are fully QC tested and enjoy 1-year limited warranty. In the event of sample warranty is neccessary, shipping cost (return and shipping back) must beared by customer for any sample repair. For engineering/prototype sample, they will be serviced under a development project.

In what circumstances warranty is void?

Product warranty will be void in the event of:
- Warranty Expired
- Force Majeure damages the goods and products
- Human mistakes during deliveries
- Product failure due to misuse or self-repair or self-modify